Frequently Asked Questions
Find answers to the most common questions about ordering, returns, payments, and more at Shopguru. We’re here to make your shopping experience smooth and hassle-free.
Shipping & Delivery
Delivery times vary based on your location and the seller. Typically, orders are delivered within 3–7 business days.
Yes, once your order is shipped, you will receive a tracking number via email or SMS. You can also track it in your account.
Currently, Shopguru delivers only within Pakistan.
Payment & Billing
We accept credit/debit cards, online bank transfers, mobile wallets, and cash on delivery (COD) in select cities.
Absolutely! We use SSL encryption and trusted payment gateways to ensure your financial information is secure.
Yes, invoices are automatically generated and sent to your registered email. You can also download them from your account under “My Orders.”
Orders & Shopping
Browse through categories or use the search bar to find the products you're looking for. Select the desired item, choose the quantity, and click “Add to Cart.” Once done, proceed to checkout, fill in your shipping details, select a payment method, and confirm your order.
Orders can only be modified or canceled within 30 minutes of placement. Please contact our support team immediately if you need changes.
Yes, creating an account helps track your orders, manage returns, and access exclusive deals. However, guest checkout may be available for some products.
Returns & Refunds
Items can be returned within 7 days of delivery if they are damaged, defective, or not as described. Products must be in original condition and packaging.
Go to “My Orders,” select the item you want to return, and click “Request Return.” Follow the instructions to ship the product back.
Refunds are processed within 3–5 business days after receiving and inspecting the returned item. Refunds are issued to the original payment method.
Account & Troubleshooting
Click “Forgot Password” on the login page and follow the instructions to reset your password via email or SMS.
Log in to your account, go to “My Profile,” and update your personal details, shipping addresses, and contact information.
You can add it to your wishlist, and we’ll notify you when it becomes available again.
Product & Seller Queries
Yes, each product page has a “Contact Seller” option for queries related to the product, warranty, or specifications.
Contact our customer support team with the order details, and we will help resolve the issue promptly.
Miscellaneous
Yes! Keep an eye on our homepage, newsletter, and app notifications for seasonal sales, promo codes, and special offers.
Follow us on social media, subscribe to our newsletter, or download our app to receive the latest updates and deals.
