1. Introduction

Welcome to Shopguru! These Terms & Conditions explain the rules, obligations, and rights associated with using our website and services. By browsing, registering, or purchasing from our store, you acknowledge and accept these terms. If you do not agree with any part of these conditions, we recommend not using our platform. These terms are intended to protect both our customers and Shopguru from misuse, fraud, and misunderstandings.

2. Eligibility

To use Shopguru, you must be at least 18 years old or accessing our services under the guidance of a parent or guardian. We may request proof of age or identity if necessary. Shopguru reserves the right to deny access, suspend accounts, or cancel orders if eligibility requirements are not met or if suspicious activity is detected.

3. Use of Website

Our website must be used only for lawful purposes. Activities such as hacking, spreading harmful software, attempting unauthorized access, or using automated tools (like bots or scrapers) without permission are strictly prohibited. Users also agree not to misuse product images, brand elements, or intellectual property owned by Shopguru or our partners. Any violation may result in account suspension or legal action.

4. Account Registration

Customers may need to create an account to place orders. When registering, you must provide accurate and updated personal details, including name, email, phone number, and address. You are responsible for maintaining the confidentiality of your login information. Shopguru will not be liable for losses caused by unauthorized account access if you fail to secure your credentials.

5. Product Information

We aim to present clear, accurate, and updated information about our products, including descriptions, specifications, and pricing. However, mistakes may occasionally occur due to human error or system glitches. Shopguru reserves the right to correct inaccuracies, change prices, or update product details without prior notice. Images on the website are for reference only and may slightly differ from the actual product.

6. Orders & Payments

By placing an order, you confirm that all information provided is accurate. Payments must be completed through Shopguru’s secure payment channels. We may cancel orders if payments are incomplete, flagged as fraudulent, or if stock is unavailable. Shopguru is not responsible for delays caused by incorrect customer information such as invalid addresses or contact numbers.

7. Shipping & Delivery

We work with trusted logistics partners to deliver your orders on time. Estimated delivery times will be shared at checkout, but delays may occur due to weather, traffic, or unforeseen circumstances. Shopguru cannot be held responsible for such delays, though we will do our best to keep you informed. Customers are responsible for providing a correct delivery address to avoid failed deliveries.

8. Returns & Refunds

Customers can request a return on the same day they receive their product. The product must be unused, in original packaging, and accompanied by proof of purchase. Once approved, refunds will be processed within 4–5 working days. Refunds are credited through the original payment method unless otherwise stated. Please note that certain items (perishables, intimate products, customized items, or items marked as “non-returnable”) cannot be returned.

9. Promotions, Discounts & Coupons

From time to time, Shopguru may offer promotional codes, discounts, or vouchers. These offers are subject to expiry dates, specific conditions, and may not be combined with other promotions unless explicitly stated. We reserve the right to cancel or modify promotions at our discretion without prior notice.

10. Intellectual Property

All content on Shopguru—including logos, text, graphics, product listings, images, and software—is the intellectual property of Shopguru or its licensors. Unauthorized copying, reproduction, resale, or distribution of content is prohibited and may result in legal action. Customers may not use our content for commercial purposes without explicit written permission.

11. Third-Party Links

Shopguru may include links to third-party websites for convenience. These websites operate independently and have their own terms and privacy policies. We do not control or endorse the content of third-party sites and are not responsible for any issues, damages, or losses that may result from accessing them.

12. Limitation of Liability

While Shopguru strives to provide the best service, we are not liable for indirect, incidental, or consequential damages caused by using our website or products. This includes, but is not limited to, product misuse, delays in delivery, or system outages. Our liability is limited to the amount paid by you for the purchased product.

13. Indemnification

By using Shopguru, you agree to defend, indemnify, and hold harmless Shopguru, its employees, affiliates, and partners from any claims, liabilities, or expenses that arise from your actions, misuse of our website, or breach of these terms.

14. Changes to Terms

Shopguru may update or revise these Terms & Conditions at any time. Updates will be effective once published on our website. It is your responsibility to review the terms periodically. Continued use of our services after changes are made indicates your acceptance of the revised terms.

15. Governing Law

These Terms & Conditions are governed by the laws of Pakistan. Any disputes related to the use of Shopguru will be handled under the jurisdiction of the courts located in Lahore, Pakistan.